Pending Requests
The Pending Requests page is where administrators review and act on access requests that are awaiting approval. It provides a centralized view of all outstanding requests across your organization, along with upcoming expirations and recently completed actions.
When to Use Pending Requests
- Reviewing and acting on access requests assigned to you or your team
- Monitoring the overall volume of outstanding requests
- Tracking upcoming access expirations that may need renewal
- Reviewing recently completed approvals and denials
Reviewing Requests
Each pending request displays:
- The user who submitted the request
- The service or resource they're requesting access to
- Their written justification
- When the request was submitted
- The approval workflow it's going through and its current stage
Acting on Requests
Approving a Request
When you approve a request, you select an access duration. The following presets are available:
| Duration | Description |
|---|---|
| 7 days | Short-term access for temporary needs |
| 30 days | Standard monthly access |
| 3 months | Quarterly access period |
| 6 months | Half-year access |
| 1 year | Annual access |
| Permanent | No expiration (subject to service maximum duration) |
| Custom | Specify an exact end date |
You can also add a comment when approving, which is recorded in the Request Log.
The duration you select cannot exceed the maximum duration configured on the service. If the service allows a maximum of 30 days, you won't see options beyond that.
Denying a Request
When denying a request, provide a comment explaining the reason. This helps the requester understand what went wrong and whether they should resubmit with different information.
Tracking Expirations
The Pending Requests view also shows upcoming expirations — access grants that are approaching their end date. This gives you advance notice to:
- Reach out to users who may need to renew their access
- Prepare for access removals that could affect active projects
- Identify patterns where access durations are consistently too short
Completed Actions
Recently processed requests (approved, denied, or cancelled) are visible here for a limited time before moving exclusively to the Request Log.
Best Practices
- Process pending requests promptly. Delays in approval can block users from doing their work.
- Read justifications carefully — they're the primary input for making an informed approval decision.
- Use the shortest appropriate duration when approving. It's easier for a user to request a renewal than to clean up overly broad access.
- Add comments when denying requests. A clear explanation reduces back-and-forth and helps users submit better requests in the future.
- Monitor upcoming expirations weekly to avoid surprises.
Troubleshooting
If you don't see requests you expect:
- Verify you're listed as an approver in the relevant approval flow
- Check that the request hasn't already been acted on by another approver (for "one of these" flows)
If approved access isn't being provisioned:
- Check the Request Log for provisioning errors
- Verify the target group in Entra is accessible to Adcyma
If you can't approve or deny a request:
- The request may be waiting for a previous approver in an ordered workflow
- Check if the request has been cancelled by the requester